Return and Refund Policy

Introduction

At Shahi Baagh, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.
• The return request must be made within 30 days of the purchase date.

Non-Returnable Items:

• Perishable goods such as tea, unless they are defective or damaged.
• Gift cards.

Refunds

Process:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at kokamfresh@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kokamfresh@gmail.com and send your item to: Kokam Fresh Breakages Pvt. Ltd., LG3, Luv Kush, Fatehpura, Udaipur, Rajasthan, India.

Shipping

Returns:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items:

• If you received a damaged or incorrect item, we will cover the cost of return shipping.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Shahi Baagh
Kokam Fresh Breakages Pvt. Ltd.
LG3, Luv Kush, Fatehpura, Udaipur, Rajasthan, India
Email: kokamfresh@gmail.com

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